Shipping policy

Shipping Policy

Thank you for shopping with us! Here is an overview of our shipping process, including rates, timelines, and important information to help you track your order.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a notification once your order has been shipped. Please note that during high-demand periods, processing may take slightly longer.

Shipping Rates and Delivery Times

 • Economy Shipping: Estimated delivery within 5-12 business days business days. 
 • Express Shipping: Estimated delivery within 2-5 business days. 

Delivery times are estimates and may vary depending on your location and external factors.

International Shipping

We offer international shipping to select countries. Shipping fees and delivery times will vary based on location and shipping option chosen at checkout. Please be aware that international orders may be subject to additional customs fees, taxes, or import duties upon arrival in your country, which are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your package’s journey. Please allow 24-48 hours for tracking information to update.

Shipping Restrictions

We currently do not ship to P.O. boxes, APO/FPO addresses, or certain restricted areas. Please ensure that your address is correct and complete to avoid delivery issues.

Shipping Delays

While we strive to deliver orders within the estimated timeframes, delays may occur due to factors beyond our control, such as weather conditions or carrier issues. If your shipment is delayed, please reach out to us at [Your Contact Email], and we will assist you in tracking and resolving the delay.

We appreciate your business and are here to help with any shipping questions at Jenny.q@air.love